Country Human Resources Officer TALENT POOL 2021 – Anglophone countries At Jesuit Refugee Service


The Jesuit Refugee Service (JRS) is ministry of the Society of Jesus, incorporated as an international non-governmental organisation with a mission to accompany, serve, and advocate for the rights of refugees and forcibly displaced people. The organisation was founded in November 1980 and now has a presence in over 56 countries. JRS undertakes services at national and regional levels with the support and guidance of an international office (IO) in Rome. The style of JRS service is human and spiritual, working in situations of greatest need, seeking the long-term well-being of refugees and displaced people while not neglecting their immediate or urgent needs. The main services provided are in the field of education, reconciliation, livelihood activities and psychosocial support. Currently, more than 724,000 individuals are direct beneficiaries of JRS projects.


The Country Human Resources Officer (CHRO), under the supervision of the Country Director (CD) and in close collaboration with the International Human Resources Director, will ensure consistency and uniformity in the implementation of human resources policies and guidelines, by sharing best practices and ultimately by promoting the welfare of JRS staff in the Country Office. The CHRO will also lead the recruitment for JRS staff in the Country in collaboration with the Country Director. With this aim, the CHRO will actively contribute to the development and implementation of Human Resources policies, reinforce HR processes, and offer guidance and HR services to employees in the Country Office.

Key Responsibilities

Under the supervision of the Country Director, the Country HR Officer’s main responsibility will be to lead the Human Resources Department with effective delivery of HR services. More specifically:

  • Lead all HR related matters for the Country Office;
  • Actively provide support to the Country Director and staff on HR related matters;
  • Plan and monitor HR operational and budget needs in order to efficiently manage the HR functions in the Country Office;
  • Lead all activities related to the recruitment processes at Country level, ensuring adherence to administrative procedures and compliance with legal requirements;
  • Develop a training needs assessment, in accordance with operational requirements, in evaluating employees’ performance and in implementing the associated action plans;
  • Coordinate the implementation of local regulations, reviewing salaries and taxes, in order to ensure internal equity, adequate competitiveness and legal compliance;
  • Coordinate staff on-boarding activities including liaising with departments and following up on activities;
  • Assist the Country Directors in dealing with grievances and in the implementation of disciplinary procedures;
  • Assist with monthly payroll related activities and liaise with local labour agency when necessary;
  • Assist with personnel administration by assembling and preparing necessary documentation, including the preparation of contracts for temporary staff and internships;
  • Keep up to date all HR staff figures and produce human resources-related statistics;
  • Lead the performance management process across the region including initiating, tracking and monitoring of the various stages of the process;
  • Coordinate the implementation of all administrative local protocols and procedures, organise regular information meetings with all the staff and systematically participate in all briefings where HR expertise is requested (Finance, Programmes, and Administration);
  • Act as a focal point for the country including responding to queries, follow up on information related to contracts, recruitment, security and safety and HR matters.

Project-related activities

  • Work in close collaboration with the Project Director and Project HR Staff to ensure correct application and consistency of HR practices;
  • Frequently travel to the projects to provide HR support and capacity building;
  • Assist the Project Directors and Project HR Staff in carrying out investigations, dealing with grievances and in the implementation of disciplinary procedures;
  • Act as link between the International Office HR Department and the Project level;
  • Together with the Project HR Staff, to advise the Project Director on major personnel issues, e.g., performance management (mid & annual appraisals) or where disciplinary action is required;
  • Support the Project Director and/or the Project HR Officer to take decisions regarding security measures in situation of crisis within the Project, after consultation with the Country Director;
  • Together with the Project Director and/or the Project HR Officer, review all the HR policies and ensure compliance and consistency with the International policies and local requirements.

In close collaboration with the International HR Department:

  • Adapt and implement JRS HR core policies and international guidelines and protocols in line with international humanitarian standards (PSEA, Child Protection Policy, Anti-fraud Policy, etc);
  • Proactively contribute to the implementation of the JRS Global Employee Wellbeing Programme
  • Support the implementation of the HR software in the country;
  • Monitor the salary policy and the remuneration of the staff in the country according to the salary scale in force;
  • Design and implement the organizational structure for the relevant JRS country office, designing charts and jobs, as well as the different levels of responsibility and delegation, in order to efficiently support JRS activities in the region;
  • Provide up to date analysis of new trends in the area of Human Resources Management in the Country and suggest review and or update of best practices;
  • Run specific surveys on the JRS staff well-being in the Country.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Qualifications and Experience

  • University degree in Human Resources or related field and/or a specific training, qualification or certification in human resources management;
  • At least four (4) years of relevant professional experience;
  • Good knowledge and experience in employment law, compensation, benefits administration, employee relations, security and safety, staff training and development;
  • Experience in an NGO and/or international organization is a significant asset;
  • Previous experience with a faith-based organization is a significant asset.


Excellent proficiency in written and verbal English; a professional working knowledge of a language spoken in the country and/or other JRS official language (French, Spanish) is desirable.

Required Skills and Competencies

  • Good understanding of and commitment to humanitarian relief work and international development;
  • High degree of discretion, tact and confidentiality in dealing with HR matters and stakeholders at all levels;
  • Ability to positively influence others and successfully reconcile differences;
  • Ability to work independently with minimal supervision and to effectively collaborate with departments and teams;
  • Demonstrated ability and experience of working in a multi-cultural environment with good multicultural sensitivities and in a flexible environment;
  • Demonstrated ability to work and deliver under pressure and tight deadlines;
  • Good computer skills, including competence in Excel and familiarity with other databases;
  • Good organizational skills and ability to perform multifaceted tasks in addition to day-to-day activities.


The position requires regular travel to JRS locations.

Core values and ethics

  • Commitment to JRS’s mission, vision and values; ability to convey with enthusiasm JRS’s role in accompanying and serving forcibly displaced people and to advocate for their right to protection and a life in dignity;
  • High integrity, honesty and confidentiality; ability to deal tactfully and discreetly with people, situations and information;
  • Acceptance of diversity and inclusion as a core value.

How to apply

The Talent Pools serve to ensure a source of external qualified candidates for core positions that are regularly recruited for and/or for which a sudden need may arise.

JRS Talent Pools will be opened every year. Applications to this Talent Pool will be received at any time within the indicated deadline of 31st December 2021. Expression of interest for this Talent Pool is valid for the calendar year in which the application is submitted and for the following calendar year, until 31st December 2022. After this period, candidates need to re-apply in order to be re-included.

Within this time frame, if and when a relevant job opportunity becomes available, pre-screened candidates will be contacted for a test and/or an interview. Assignments may be offered in various locations worldwide. JRS is present in more than 50 countries with operations especially located in the African continent.

Only pre-screened candidates will be contacted. JRS regrets it cannot respond to all applicants.

Application information

All applicants are requested to submit the following documents through this link:

1) Curriculum Vitae (CV) in English, including three (3) professional references with contact information, phone and email address.

2) A cover letter describing the candidate’s desire and motivation to work for JRS and how her/his qualifications and experience are a good fit for this position

3) Copy of academic qualifications.

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