Senior Manager, Humanitarian & Emergency Response, Full Time At Save the Children

Save the Children Canada is a member of Save the Children International, a federation that works in more than 120 countries worldwide delivering programs focused on health and nutrition, education, child protection, child poverty, humanitarian response, and child rights governance. As the world’s leading independent organization for children, Save the Children’s vision is a world in which every child attains the right to survival, protection, development and participation.

As need continues to increase at an unprecedented scale, both the international humanitarian system and Canada’s domestic emergency response system are rapidly evolving in order to keep pace. This complexity requires sophisticated approaches to address needs and to ensure transformative partnerships, outcomes and ways of working. The position of Senior Manager, Humanitarian & Emergency Response will play a critical role in ensuring that Save the Children is fit for purpose to address this changing landscape domestically and internationally. To this end they will support the advancement of key operational and programmatic commitments within the SC Canada humanitarian and emergency response strategy, as well as provide technical leadership for some of SC Canada’s most complex programming. The role will lead on the development of the National Reconciliation Program’s community-led emergency response program, which works with Metis, Inuit and First Nations. The successful candidate will be required to stay abreast of industry developments domestically and internationally, and maintains relationships with key players in order to ensure the relevance of SCC’s humanitarian strategy.

They will work with Canadian teams to ensure consistent and standardized application of humanitarian and emergency programmatic approaches, as well as to develop culturally appropriate systems and processes, both in the international and domestic space. This will include advisory support to employees within the humanitarian unit and NRP unit. This position reports directly to the Head of Humanitarian Affairs, with additional accountability to the National Reconciliation Program team. The successful candidate must be willing to travel to remote and/or insecure environments domestically and/or overseas, with up to 20% of total time spent travelling for work related to SC Canada projects, partnerships, or advocacy.

While self-identifying BIPOC candidates will be given preference, we encourage all qualified candidates to apply. Given the unique nature of this position, we recognize that the best candidate may not meet all of the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don’t match the job posting perfectly. We welcome diverse, out-of-the-box thinking, and we strive to provide an environment for learning, growth and innovation. **

Responsibilities include (but are not limited to):

  • Design and strengthen Save the Children Canada operational and coordination systems, which support efficient and quality humanitarian and emergency response.
  • Develop emergency operational procedures and systems for the National Reconciliation Program, ensuring linkages to: First Nations, Inuit and Metis emergency management systems and authorities, linkages to provincial and/or municipal emergency management plans, and international humanitarian system standards and best practices (as appropriate).**
  • Enhance partnership opportunities globally and in Canada, by developing innovating solutions or supporting community-led solutions to address operational gaps. **
  • Ensure both SC’s domestic emergency response and its international humanitarian program work is grounded in cultural humility, equitable partnership, and respect for communities’ existing work and expertise.**
  • Support priority Save the Children domestic emergency and international humanitarian responses, through technical and operational engagement, including inclusion of key quality and rights issues (i.e. gender equality, community-led response, etc.) in Response strategies.
  • Support consistent application of Cash Based Programming modalities in programming.
  • Leverage program learning and innovation for business development, creation of new programming and partnership models, and advocacy engagement, in support of both domestic and international strategies.
  • Distill learnings and evidence generated into succinct and compelling programmatic guidance and thought leadership for internal and external consumption.
  • Monitor developments in the sector to develop and refine program models and identify new programming and partnership opportunities.
  • Alongside Indigenous and Local actors, lead SC practice and learning around Indigenous-led emergency management in Canada and around locally-led action (“localization”) in international humanitarian responses.
  • Provide high quality technical assistance to program delivery teams and program design/quality assurance teams in Country Offices and Partners, including leading and/or supporting the technical design of humanitarian and/or emergency response projects (including the development of logical frameworks).
  • Contribute to the development, dissemination, and monitoring of program quality tools and support project reviews and evaluations.
  • Monitor crises and emerging situations, providing analysis and recommendations to inform SC Canada actions, project adaptation and to inform donor decisions.
  • Cultivate and strengthen relationships with key funders/donors, partners, research institutes, peer NGO agencies, and sector thought leaders (domestically and internationally) in alignment to Save the Children Canada’s strategy and growth targets.
  • Serve as a Save the Children Canada subject matter expert on specific technical humanitarian and context issues, in domestic and international forums, with government and donor officials and authorities.
  • Undertake periodic deployments to support humanitarian and emergency response efforts globally, as required.
  • Apply knowledge of resilience-building, conflict sensitivity approaches and risk mitigation strategies to complex program design processes.
  • Attend, and engage in, organizational, departmental and team meetings as possible and/or necessary (NRP or Humanitarian Unit team meetings, all-staff activities, all-staff town halls, strategy and/or consultation sessions, 1:1s, etc).
  • Contribute to development of team strategies, processes and work plans.
  • Attend to administrative tasks including cost recovery, performance management and related work.
  • Participate in professional development opportunities as possible and/or needed.

Qualifications & Competencies (include but are not limited to):

  • Completion of a degree (university, college associate) in social sciences, health, social work, management or education or equivalent experience in community-led emergency response and/or international humanitarian response.
  • A minimum of 8-10 years’ demonstrated operational experience managing or implementing humanitarian and emergency responses domestically and/or internationally.
  • Demonstrated experience working with and for Indigenous communities in Canada.
  • Demonstrated knowledge and experience with emergency response management systems in Canada, as well as in the international humanitarian system.
  • Accomplished people manager with experience leading motivated, high performing teams:
  • Experience with coaching and mentorship required.
  • Prior experience managing in a unionized context preferred.
  • Demonstrated experience developing standard operating procedures, undertaking risk assessments, and system building domestically and/or internationally.
  • Demonstrable knowledge and experience of international humanitarian practice and architecture.
  • Demonstrated technical experience in more than one of the Save the Children priority sectors: mental health & psychosocial support; education; protection; health and nutrition; food security and livelihoods, with preference given to those with a strong understanding of gender equality in emergencies and practical experience with Cash Based Programming.
  • Fluency in an Indigenous language and/or French (or multi-lingual) would be considered assets


  • Systems Analysis and Development.
  • Ability to operate within high-performing, multi-disciplinary teams, in matrix management systems.
  • Complex Problem Solving.
  • Coordination.
  • Demonstrated ability to manage complex and multifaceted projects in a dynamic environment and to build/sustain partnerships with external organizations and communities.
  • High level of emotional intelligence including self-awareness, personal resiliency, and self-regulation.
  • Commitment and demonstrated ability to work collaboratively across large groups of stakeholders; including an ability to listen and be inclusive.
  • Cultural humility.
  • Thought leadership.
  • Coaching, mentoring and supporting the professional development of colleagues.
  • Critical Thinking and creative problem solving.
  • Ability to synthesize and develop high-quality knowledge products from diverse data sources including programmatic materials and tools.
  • Exceptional communication and interpersonal skills to develop strong working relationships across cultural and organizational boundaries with internal and external stakeholders, and managing through influence.
  • Superior English communication and writing skills; proficiency in other languages considered an asset.
  • Comfortable working independently with no supervision.
  • Ability and desire to travel domestically and internationally on an occasional basis, particularly to remote and/or insecure environments.
  • Adhere to Save the Children’s Child Safeguarding policy and protocols.
  • Police check vulnerable sector screening.

How to apply


If you are interested in this position, please visit and submit your resume and cover letter by April 8, 2021. Internal candidates, please apply by 5pm March 25, 2021. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

SCC is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources (416) 221-5501 ext. 262.

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