Support Manager – Lebanon South – National Position At Norwegian Refugee Council


The purpose of the Support Manager position is to coordinate and manage the support functions at Area Office level, and work along with the Area Manager on these functions while providing quality and efficient support for programmes implementation, and coordinate with the Country Office support functions as necessary on strategies, policies and procedures, and approved practices It is also the role of the Support Manager to provide direct support and capacity building to the support staff and other programme staff on relevant matters and proper implementation of all related policies and procedures.

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

This is a position open to only Lebanese Nationals

Background:

In South and Beirut Mount Lebanon (BML) areas, NRC is implementing Information, Counselling and Legal Assistance (ICLA), Shelter and WASH, and Education programmes for Syrian and Palestinian refugees in Palestinian camps, Palestinian gatherings, informal tented settlements (ITSs) for Syrians and semi-urban settings of host communities and refugee population.

Role Summary:

The purpose of the Support Manager position is to coordinate and manage the support functions at Area Office level, and work along with the Area Manager on these functions while providing quality and efficient support for programmes implementation, and coordinate with the Country Office support functions as necessary on strategies, policies and procedures, and approved practices It is also the role of the Support Manager to provide direct support and capacity building to the support staff and other programme staff on relevant matters and proper implementation of all related policies and procedures.

Generic Responsibilities:

  • Manage related support staff and provide guidance and assistance, and provide relevant technical capacity building initiatives.
  • Adhere and ensure compliance with NRC policies, procedures, handbooks, and donor/auditor requirements.
  • Provide input on operational support to the Plan of Action, and coordinate and align operational support with programmes plans at area level.
  • Facilitate support budget preparation and follow up on updates and changes.
  • Ensure quality support to project implementation.
  • Develop regular reports for area and country management as required.
  • Implement country specific technical procedures, guidelines and tools related to support functions (HR, Administration, Logistics, ICT, and Finance).
  • Lead initiatives and facilitate trainings and capacity building initiatives for programmes staff on related matters.
  • Oversee and be responsible of mainstreaming protection guidelines in the Support related activities as per NRC’s protection mainstreaming guidelines and ensure that all breaches/concerns reported are properly resolved.

Specific Responsibilities:

  • Lead operational support to be aligned with programmes plans at area level through proper planning.
  • Ensure cost efficient and cost effective approaches at area office level by assessing and monitoring the costs and resources allocation.
  • Establish a proactive atmosphere in the support department by leading different initiatives related to human resources, finance, logistics, and other departments to ensure efficiency of implementation and effectiveness of staff performance.
  • Support the budget management capacity at area level and ensure a collaborative approach in budget management.
  • Provide proper guidance on implementing procedures and monitoring tools for corruption mapping and mitigation practices in all related support functions.
  • Carry spot checks, field visits, and in depth reviews to monitor and ensure compliance and adherence to all related policies and procedures.
  • Develop a standard filing and referencing system at area level to ensure that complete documentation exists for all transactions.
  • Participate in investigation of allegations of suspected fraud or misconduct and produce required reports as requested.
  • Provide support and guidance for audits related to all support functions of direct responsibility.
  • Professional Competencies:

Generic professional competencies for this position:**

  • Minimum 5 years of experience in a relevant management position preferably within a humanitarian/recovery context
  • Experience working in complex and volatile contexts
  • Fluency in English and Arabic, both written and spoken

Context/Specific skills, knowledge and experience:

  • Experience in implementation of humanitarian projects/programmes
  • Solid knowledge of financial management, logistics and procurement, and human resources
  • Allocation of budgets, resources management, and leading cost-efficiency strategies in support functions
  • Behavioral Competencies:
  • Managing resources to optimize results
  • Managing performance and development
  • Analysing
  • Empowering and building trust
  • Strategic thinking
  • Handling insecure environments

Extra Information

Duty station: Tyre, Lebanon

Travel: 25%

Type of contract: 12 months reenewable based on performance and funding

Salary and Benefits: Based on the NRC Scale

This is a position open to only Lebanese Nationals

How to apply

Interested candidates please click on the link below and you shall be directed to the application landing page

https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/C…

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