INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people**.**

Terms of reference

Job Title: Human Resources Coordinator

Code: SR-49-9310

Duty station: Maiduguri, Nigeria (100%)

Starting date: 10/06/2024

Contract duration: 12 months

Reporting to: Head of Mission

Supervision of: 5 national staff

Functional Supervisor: Area HR Coordinator

Type of duty station: Non-family duty station

General context of the project

According to the Nigeria Humanitarian Overview 2023, 8.3 million people are in need of humanitarian assistance in the north-east and north-west of the country, with majority of them being women and children who are facing significant protection risks. Number of people in need is likely to increase due to continuation of insecurity in the intervention areas with IDPs fleeing to relatively safer places.

INTERSOS has been rendering humanitarian response in Nigeria since 2016, providing life-saving support from the most affected communities such as health and nutrition, protection, food security and livelihoods, access to clean water and sanitation, camp coordination and camp management, and common warehouse management.

General purpose of the position

Update and implement HR strategy according to the Mission’s objectives and INTERSOS human resources vision and values. Ensure the HR capacity required and facilitating learning & development actions at mission level, to ensure adequate structure and skills are in place to meet the mission goal.

Oversee all aspects of the National Staff’s HR management, the definition of policies and strategies and the development in order to build up the career strategy and possibilities of expatriation. He/she is also the HR referent for all expatriate staff of the Mission.

Supervise and coach the mission HR Manager, ensuring that INTERSOS acts as a responsible employer in the mission, supporting proper HR management across the board and accountable of ensuring proper HR administration processes, operational effectiveness, compliance with HR policies and local labour law for International and National Staff members.

Main responsibilities and tasks

HR Strategy

  • Lead the designing and implementation of the HR strategy to meet mission’s strategic and programmatic needs and cost recovery requirements
  • In coordination with the relevant departments, lead the review and updating of the Mission structure in accordance with Intersos standard organogram
  • Is accountable to develop and update HR policies, processes and systems to support the achievement of the mission’s goals and to ensure the missions with the capacities and competencies needed, in the short, mid and long term (recruitment, remuneration, management and learning development plans)
  • Contribute to the development of the budget for project proposals to ensure consistency and finance compliance

HR policies, procedures and reporting

  • Formulate, maintain and update human resource management policies for the mission and ensure that standard HR processes are implemented across offices of the mission
  • Responsible for the design, update and implementation of the salary grid in line with the standard Function Grid. Update it on regular basis with the support of the Area HR Coordinator
  • Responsible for managing effective, compliant, and timely recruitment process, according to the Recruitment Policy and national/local Labour Law
  • Ensure good knowledge of the labour market (profiles available, qualifications, peculiarities of the context, etc.)
  • Lead the HR team to ensure the implementation of a regular on-boarding process for National Staffs (personnel documents, archive, induction, orientation, etc.)
  • Ensure that all contracts (i.e. employment, service, secondment and consultancies) adequately comply with INTERSOS policies, national/local laws and donors requirements
  • Ensure that personnel archive is kept in order and updated
  • Regular reports on HR indicators to Country senior management team to enhance decision making, planning and fine tuning of mission’s and project’s strategies
  • Accountable to respond to auditor’s requests for HR dossiers for National Staff.

Management of National Staff

  • Define and coordinate the internal communication process, organizing personnel meetings and broadcasting INTERSOS values and vision, in order to boost team building, people commitment, active participation and adherence to INTERSOS values
  • In collaboration with the Head of Mission, ensure misconduct acts of National Staff are prevented, detected, managed and addressed with relevant measures taken in accordance with Intersos policies, Humanitarian principles and national/local labour law. Liaise with the Area HR Coordinator for behavioural misconduct of International Staff.
  • Lead the HR team in ensuring support to key coordinators/managers in the performance management process (IRP) and guarantee that National Staffs are properly and regularly evaluated, with performance issues addressed in a proactive manner.
  • Provide advisory and guidance to key coordinators/managers on all HR matters (local legal requirements and regulations, team management, conflict management, stress early detection, communication, etc)
  • Support the creation and maintenance of a positive work environment and facilitate the resolution of conflicts among staff
  • Accountable for the compensation and benefits policy for National Staff ensuring regular benchmark with other INGOs and actors in the country
  • Responsible for ensuring the payroll process is managed in an accurate and timely manner and is in line with national/local law
  • Provide support and technical supervision of the HR team and coach and mentor them

Learning and development

  • Plan and conduct internal HR workshops and trainings for national staffs according to organizational needs
  • Support the Personnel Development Coordinator (PDC) in rolling-out the Learning and Development policy for International and National Staff
  • Lead the HR team in monitoring and proposing learning opportunities and ensure a proper track of trainings attended

Management of International Staff

  • Support the Area HRCO and HoM in disseminating HR policies for International Staffs
  • Ensure all International Staff receive regular and continuous support from HR Coordinator through regular one to one meetings
  • Ensure all International Staff receive adequate support on HR administrative matters (leaves, SSCC, visa/work permit, timesheet, IRP, etc)
  • In collaboration with Area HR Coordinator, ensure proper end of assignment, debriefing and capitalization of experiences
  • Under the supervision of the HoM and Area HR Coordinator contribute to the prevention, detection and management of international staff’s misconduct
  • In collaboration with the liaison team provide support to International Staffs for the issue of VISA, work and residence permits, in accordance to national law


  • In collaboration with the legal advisor is responsible to liaise with national and legal authorities on HR matters
  • Participate in HR fora and working groups

Accountability and safeguarding

  • In collaboration with the Area HR Coordinator is responsible for the safeguarding of the staff implementing measures to protect the health, well-being and human rights of individuals
  • Ensure that the management of the staff is in line with PSEA, CP Policies, Conflict of Interests and Internal Regulation and INTERSOS standard
  • Support the Internal Audit and PSEA Referent for any investigation that may occur in the mission
  • Liaise and follow-up with MEAL department for any HR complaint
  • Accountable that duty of care obligations are met for both International and National staff

Required profile and experience


  • University degree from a recognized academic institution in one of the following areas: HR Management, Management, Business Administration, International Development, Social science.
  • Master in HR management or relevant areas is an asset

Professional Experience

  • At least 5 years in HR managerial positions within INGOs. Previous experience in humanitarian context (especially in Western Africa) is an asset, especially in Nigeria

Professional Requirements

1) Core Values

  • Commitment and Respect of local culture
  • Diversity and Inclusion
  • Integrity

2) Core Competencies

  • Excellent Communication Skills
  • Drive for Result
  • Working with People of all background and culture.

3) Key Functional Competencies

  • Leading and Supervising
  • Deciding and Initiating Actions
  • Planning and Organizing
  • Conflict resolution skills
  • Strong coaching skills.

4) Skills and knowledge

  • Ability to work strategically, independently and to realize organizational goals, develop strategies, set clear visions.
  • Ability to persuade and influence, negotiate to obtain agreement, promote ideas.
  • Ability to network and establish good relations with stakeholders, at all levels.
  • Fast learner, adapts and responds to change, tolerates ambiguity


  • Proficient in written and oral English

Personal requirements

  • Positive attitude with open and empathic communications
  • Proficient in conflict management
  • Dynamic and flexible

How to apply

Interested candidates are invited to apply following the link below:

Please note that our application process is made of 3 quick stepsregister (including your name, email, password and citizenship), sign-up and apply by attaching your CV in PDF format. Through the platform, candidates will be able to track their applications’ history with INTERSOS.

Please also mention the name, position and contact details of at least three references: two line managers and one HR referent. Family members are to be excluded.

Only short-listed candidates will be contacted for the first interview.