The Summer 2024 Intensive Case Management (ICM) Intern works closely with the ICM Caseworker to serve clients enrolled in the ICM or Supplemental Case Management (SCM) programs, addressing barriers for refugee and displaced clients who: have severe physical or mental health conditions; are elderly; identify as LGBTQ+; are part of a single-income household; are victims of sexual assault or gender-based violence. The Summer 2024 ICM Intern will be responsible for checking on the well-being of clients, providing comprehensive support when needed, and guiding clients towards self-sufficiency.

This is an unpaid internship position that requires a minimum commitment of 20 hours a week for at least two months.


  • Intern will develop skills in: problem solving, client services, intercultural social work, and housing logistics navigation.
  • Intern will gain US resettlement agency experience in assessing program needs.
  • Intern will learn how to communicate cross-culturally with a diverse population, including how to effectively utilize interpreters.
  • Intern will acquire knowledge of programs and public benefits available to humanitarian immigrants.
  • Intern will gain skills in strategic research and outreach strategies.


  • Provide equal treatment to all client groups in accordance with the agency’s commitment to the dignity of all persons.
  • Assist with client check-ins in person, over the phone or through camera (as preferred by the client).
  • Develop individualized plans with detailed action steps based on client needs.
  • Evaluate clients on progress on individualized plans during benchmark periods.
  • Assist in scheduling client health and social service appointments and coordinating transportation as needed.
  • Coordinate with service providers and make referrals as needed.
  • Accompany clients to in-person appointments as needed.
  • Educate clients on the U.S. healthcare and benefits systems.
  • Explore community resources and connect with outside organizations.
  • Keep thorough and accurate case file documentation in IRC’s database.
  • Keep all digital files up to date and create new digital client files as needed.
  • Communicate client concerns and potential challenges to ICM Caseworker.
  • Other duties as assigned.


  • Ability to handle sensitive client information confidentially.
  • Strong intercultural communication skills, including demonstrated ability to work effectively with people from diverse backgrounds and across language barriers.
  • Ability to work independently and as a part of a team.
  • Comfortable with Microsoft Office products and willingness to learn to use new software for data entry.
  • Adherence to IRC volunteer/intern and workplace policies.
  • Fluency/proficiency in English, both spoken and written, are required; proficiency in language(s) spoken by client group is desired, but not required.


In-depth training will be provided for interns to understand IRC programming and the various needs of clients accessing IRC services. Interns will receive training on IRC’s federal R&P and APA service agreements and their programmatic requirements for resettlement services. Interns with client languages who could serve as an interpreter will receive guidance on policies when interpreting. Other activity specific training will be provided as needed. Flexibility, initiative, and a desire to collaborate are essential qualities for this intern opportunity. A high-level of confidentiality is required when working with IRC clients.

Please note that this is an UNPAID internship; however, IRC Louisville will provide mileage reimbursement for personal vehicle usage for client services during the internship. All intern opportunities are contingent on clearing a background check*. Interns must adhere to the IRC intern and workplace policies, which includes confidentiality and client safeguarding.


If you would like to discuss connecting your organization with the IRC in Louisville for internship opportunities, please email Alma Herović, Development Manager, at [email protected] with the subject line “INTERNSHIP.”


Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.