Description

INTERNSHIP OFFER.

BIOFORCE RESEARCH HIS/SA

Intern in charge of admissions

Ref. 24018

Offer date: 05/16/2024

Apply before: 05/30/2024

BIOFORCE. EMPOWERING HUMANITARIAN. Empowering humanitarians to act: we believe in a world where the needs of people affected by crises will be covered by committed professionals, who will provide appropriate, quality aid. We are a humanitarian organization that intervenes in preparation for and response to crises resulting from conflict, natural disaster or epidemic. We provide training, support and structuring solutions to enable access to effective, quality assistance for vulnerable populations.

THE INTERNSHIP.

Context

Bioforce is looking for its Admissions Officer for its Africa Office in Dakar. You will have the following main missions:

  • Participate in optimizing the recruitment of candidates in compliance with the admission criteria of each of Bioforce Africa’s training courses;
  • Inform, guide, advise and support candidates taking into account their profiles and professional projects and also in the use of the CRM tool (…).

Activities

Within the communications department or planning and recruitment department? your main missions will be to:

Participate in the promotion of the training offer of the Bioforce Africa training center:

  • Participate in the implementation of BioforceAfrique promotional activities, in conjunction with the communications team
  • Collaborate with the communications team to identify communication support needs, collect customer feedback;
  • Contribute to improving the use of the CRM tool
  • Ensure telephone follow-ups

Monitor, advise and support candidates until their registration:

  • Ensure qualitative processing of individual requests for training offered by Bioforce Afrique (admission process, processing application files, etc.)
  • Provide support for the activation of the candidate space in the CRM;
  • Ensure the updating of the CRM file database of candidates Communication/registration
  • Monitor all candidate management activity in the CRM management tool;
  • Answer questions from people who have applied for the CRM (FM and FCP)
  • Collaborate with registration officers to identify actions to take…
  • Ensure follow-ups by email or telephone to candidates
  • Process complaints assigned to them
  • Support candidates in creating their candidate spaces
  • Collaborate with registration officers to identify actions to take…

DESIRED PROFILE.

Knowledge & experience

Professional experience in the field of customer relations or as an admissions officer would be desirable.

You have knowledge of programs and admission procedures in establishments. You have mastery of office tools, particularly the Office Pack.

Proficiency in the use of a CRM is desirable.

Training

Bac +2/3 in the field of commerce, communication or customer relations.

Qualities

You are organized, rigorous, responsive, and autonomous. You know how to take initiatives and prioritize your missions. You are proactive and have a sense of negotiation.

You have excellent listening and communication skills, and you are proficient in information and communication technologies. You have a real team spirit.

Listening skills, patience, interpersonal and writing skills characterize you.

TERMS

Asap integration date

6-month internship contract

Location Bioforce, Amitié 2 villa N°4015

How to apply

Please send your CV and cover letter by email to [email protected], for the attention of the support functions manager, indicating in the subject line reference 24018 and the title of the offer .

Location