HIAS seeks a Resettlement Case Associate to coordinate core services for newly arriving Afghan refugees and provide case management during their first 90 days upon arrival. This role works towards the goal of ensuring refugees’ self-sufficiency at the end of the service period. Key responsibilities will be overseeing pre-arrival preparations as needed, completing resettlement core services according to the requirements listed in the Cooperative Agreement, and ensuring proper documentation of the core services in client case files and case note logs. This role has external contact with clients, volunteers, representatives of other social services agencies, and the community.

Note, this is a full-time, temporary position that starts ASAP and ends September 30, 2024, with possible extension. The salary for this position is $44,000.00.


  • Works in partnership with supervisor on planning for and coordinating services for the arrival of new Afghan refugees including pre-arrival scheduling and preparing housing.
  • Assists clients with accessing social services, including enrollment in public benefits, school, employment services, and any additional services they may qualify for.
  • Conducts home visits to ensure clients have suitable living arrangements.
  • Collaborates with client to develop individualized service plan that addresses short- and long-term goals and objectives.
  • Tracks client funding in concert with supervisor according to the State Department’s requirements.
  • Arranges appropriate interpretation services and transportation for clients.
  • Documents client interaction and service in a timely manner and in compliance with program requirements.
  • Advocates on behalf of the clients throughout the broader community.
  • Works collaboratively with volunteers to maximize assistance to clients.
  • Performs other duties as assigned.


  • Undergraduate degree preferred.
  • 1-2 years of relevant professional experience.
  • Understanding of available community resources that impact and/or benefit the targeted client needs.
  • Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following-up, and documenting client interactions and proactively supporting client’s pursuit of goals.
  • Strong written and verbal communication skills, and able to effectively communicate with individuals and groups.
  • English fluency required; fluency in Dari, Farsi and/or Pashto preferred.
  • Excellent planning and organizational skills; ability to prioritize, manage time efficiently in a fast-paced work environment and remain flexible in an ever-changing landscape for refugee issues.
  • Strong computer skills, including use of Microsoft Office Suite and databases.
  • Ability to work with a high degree of autonomy and accountability while being a team player.
  • Ability to work outside of the 9-5 schedule, as needed.
  • Valid drivers’ license with access to reliable transportation.
  • Travel, to include travel to insecure operating environments, may be required.


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.


HIAS stands for a world in which refugees find welcome, safety and opportunity.


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience


HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS!


HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

How to apply

To apply, please submit your application on our website: Resettlement Case Associate – Careers At HIAS (