Job Summary:

Provides technical leadership on large projects to lead communications and knowledge management within various areas of specialization, which may include capacity strengthening, gender, nutrition, education, social and behavior change (SBC), malaria, HIV, reproductive health, etc. Establishes and continually refines technical frameworks, approaches, tools, and activities for a project, using their excellent leadership and writing skills to showcase project performance and learning directly and via mentorship of country and/or regional technical staff. Identifies specialized partnership needs, engages qualified partners to ensure technical performance. Monitors all technical aspects of a project related to communications and knowledge management from initiation through delivery and leads dissemination efforts, ensuring quality control. Ensures completion of project technical and communications deliverables and products are on schedule and within budget constraints. Selects, develops, and evaluates personnel to ensure technical objectives are met. Contributes project experience and learning to global thought leadership initiatives in specific area(s) of technical specialization.


  • Serves as the technical lead for communications and knowledge management for a large project.
  • Leads and supervises the technical operational and tactical activities for the project’s activities in this area.
  • Ensures high quality technical communication deliverables and knowledge products—including workplan contributions, and annual report highlights, dissemination activities, communication strategies, branding and marketing plans, style guides, etc. are developed, submitted, and approved on schedule and within budget parameters.
  • Develops and implements processes, trainings, and procedures to achieve strategic technical goals of the role.
  • Provides direction to ensure technical activities are compliant with client agreements, government regulations and the organization’s policies and procedures.
  • Responds to requests and questions on technical matters of expertise and ensures timely drafts and submissions of consents, approvals and/or waivers.
  • Manages the relationship with all subcontracted organizations on a project on related technical matters.
  • Promotes project success by collecting, writing, and distributing success stories, case studies, photos, and outreach at events.
  • Attends informative events related to the subject matter or region of a project to network and learn information that could be valuable to project activities.
  • Directs and guides managers, and staff with training and developing process improvement initiatives to ensure compliance with company and government standards in their respective area.
  • Supports performance management and professional development of direct reports, including ongoing feedback, coaching and career support.
  • Engages in writing publications and may contribute to developing proposals for new projects.
  • Identifies and consults with executive management on technical recommendations to make better business decisions.
  • Performs other duties as assigned.

Applied Knowledge & Skills:

  • Comprehensive knowledge of diverse communications and knowledge management approaches, strategies, concepts, practices, and global health platforms to disseminate and visualize learning across multiple health and other sector focal areas, including social media platforms.
  • Excellent oral and written communication skills.
  • Excellent and demonstrated organizational and problem-solving skills.
  • Excellent and demonstrated project management and technical skills.
  • Ability to influence, motivate, negotiate, and work well with others.
  • Ability to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
  • Proven ability to ensure that budgets, schedules, and performance requirements are met.
  • Excellent and demonstrated leadership skills.
  • Excellent critical thinking and problem-solving skills.
  • Excellent oral and written communication and analytical skills in English.
  • Other languages are a valued asset.

Problem Solving & Impact:

  • Works on problems of complex scope and require in depth evaluation of issues and assessment of intangible factors.
  • Exercises judgment within broadly defined practices and policies to select methods and techniques for obtaining results.
  • Decisions made generally affect overall success of functional, division or company operations.
  • Problems encountered are complex, highly varied and require considerable judgment to obtain results.
  • Erroneous decisions may result in critical delay(s) in schedules.

Supervision Given/Received:

  • Typically provides direct supervision of a team of Technical Advisors and Technical Officers.
  • Leads and directs staff to achieve strategic project goals.
  • Coordinates with project lead to set budgets, goals, and develops procedures and training for project.
  • Develops and recommends project management solutions.
  • Typically reports to a Project, Program or Portfolio Director.

Education: **

  • Master’s Degree or its International Equivalent in Civil Society, Journalism, Communication and Social Marketing, Economic Development, Education, the Environment, Gender, Health, Nutrition, Research, Technology and Youth or a Related Field.
  • Project Management (PM) Certification preferred.

Experience: **

  • Typically requires a minimum of 12+ years of relevant technical/project management experience (including 8+ years of leadership, strong business acumen and/or line management experience).
  • Prior work experience in a non-governmental organization (NGO) is preferred.

Typical Physical Demands:

  • Typical office environment.
  • Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
  • Ability to sit and stand for extended periods of time.
  • Ability to lift/move up to 5 lbs.

Technology to be Used:

  • Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

  • Less than 25%

The expected hiring salary range for this role is listed below. FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

Hiring Salary Range: $90,000 – $175,000

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employerwhereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding:FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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