Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training.

INSO provides daily support to more than 1200 NGOs operating in 16 of the world’s most insecure countries.

INSO is registered in the Netherlands, with its headquarters based in The Hague, the international city of peace and justice.

INSO Ukraine

INSO Ukraine opened in 2015. Since the full-scale Russian invasion in February 2022, we have rapidly expanded to a complete platform serving the needs of NGOs in a fast-evolving conflict. Currently, more than 240 national and international NGOs receive INSO services, in both Ukrainian and English, including information, analysis and advice through a wide range of written products, meetings and briefings, tailored assessments, crisis support, and a broad range of training courses. Our country office is in Kyiv, supported by field offices in Lviv, Dnipro, and Odesa.

In mid-2023, INSO opened a Humanitarian Training Centre close to Lviv City, delivering immersive HEIST courses and conducting pioneering research on stress exposure and learning for humanitarians. The scale and intensity of the conflict in Ukraine continue to pose significant humanitarian safety challenges, particularly around heavily-contested frontline areas where the humanitarian footprint has expanded since 2023. As part of INSO Ukraine, you will play a key role in supporting NGOs and helping aid reach people in need in a safer manner, while at the same time being part of a vibrant and growing humanitarian community bringing together experiences from across the globe.

INSO is now seeking an experienced professional to join our team as Training Manager for the Humanitarian Training Centre in Ukraine.

Job Summary

In 2023, INSO established a Humanitarian Training Centre (HTC) close to Lviv City, where it runs Humanitarian Environment Individual Safety Training (HEIST) courses for aid workers, as well as a unique research project on learning under stress. As Training Manager, you will manage the delivery of the courses as well as their continuous adaptation to the evolving context, together with the INSO team. You will manage a team of eight and report to the HTC Manager, while working in close collaboration with the INSO Global Training Team.

INSO seeks an experienced training manager with humanitarian experience and great project and team management skills.

Major Responsibilities

HEIST Course Leader

  • Adapt the INSO HEIST course to the context and implement lessons learned. Involve internal and external experts as much as needed.
  • Integrate INSO expertise on personal safety training into the course, contribute to research on the topic.
  • Support the training team, prepare the actors, and coordinate with other support providers to deliver the four-day sessions.
  • (Co-)facilitate, as needed, modules during the course.

Organise sessions

  • Manage the logistics and human resources required to implement the training, and contribute to local acceptance.
  • Handle the course logistics with support of the Operations Team.
  • Communicate with INSO partners about the trainings.
  • Contribute to Training Needs Assessments in coordination with the Training Team.
  • Contribute to MEAL and donor reporting.

Team Leader

  • Directly supervise the 5 Training Officers (3 generalists, one medical, one psychologist) and 3 Training Assistants (participant outreach + course logistics).
  • Manage the HEIST team in accordance with INSO policies and performance evaluation standards.
  • Assume responsibility for the safety and security management of the training sessions.



  • Fluency in English (written and spoken).
  • Bachelor’s degree or relevant work experience.
  • Minimum 2 years of relevant work experience in the humanitarian sector, ideally in a project and team management capacity.
  • Relevant experience in adult learning.
  • Work experience in conflict affected environments.
  • Well-developed networking, organisational, and team management skills.
  • Demonstrated understanding of, and commitment to, humanitarian principles and practices.
  • Thorough understanding of NGO approaches to managing safety and security.

Nice to Have:

  • Recent experience in Ukraine.
  • Knowledge of Ukrainian and/or Russian languages.

Personal Attributes

  • Ability to excel in a multicultural work environment.
  • Independent drive and ability to operate and sustainably manage staff and teams under strict systems and deadlines.
  • Ability to work effectively and efficiently unsupervised.
  • Strong work ethic and capacity to take responsibility for one’s actions.
  • Ability to work under pressure.
  • Confidentiality, integrity, and a sense of conflict-of-interest prevention.

Terms & Conditions

12-month contract, €5,000 per month salary, 4 calendar days annual leave per month and 7 days of R&R every 3 months with a €750 allowance each R&R cycle, housing allowance of €1,000 per month, global medical insurance and $200,000 AD&D coverage. This position is open to expatriate and national staff and different T&Cs apply.

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.

How to apply

Please click on this link to submit your application (use the APPLY button).

Applications should be in English; you will need to upload:

  • An updated CV.
  • A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.

Thank you for your interest in INSO.

Only shortlisted candidates will be contacted after the closing date.